Average Score (128 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

128 Ratings

4.8 Average

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  • Michelle N.07-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Great customer service!

  • Peter L.07-10-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    No delay in receiving and servicing the car, prompt service, outlined estimated price beforehand, no surprises.

  • Neil G.07-06-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    very friendly and informative staff

  • Randall B.07-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great service

  • Landon C.07-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Byron A.07-06-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Dennis G.07-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Everything went great

  • Shawna A.07-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Marquis was great. He kept me updated on progress and when our car wasn’t going to be ready he quickly got us a rental car to drive in the meantime and then let me know when it was ready as soon as it was.

  • Amanda W.06-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Latonya G.06-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Customer Service was great. They fixed what was broken. I was notified when my car would be available. And it was ready when I arrived. The screen works as it should now.